An empirical investigation on factors influencing customer selection of ADSL services
نویسندگان
چکیده
منابع مشابه
an investigation on influencing factors on tourists shopping attitude of iranian handmade carpet in isfahan
چکیده ندارد.
15 صفحه اولFactors Influencing Live Customer Support Chat Services: An Empirical Investigation in Kuwait
This study investigates factors influencing live customer support chat services in Kuwait. Live Customer Support Chat represents a newly implemented type of customer service in E-commerce websites. Live Support Chat allows online agents through company’s websites to answer customer questions, complaints, and concerns on the spot through a live chat session, which bypasses the traditional e-mail...
متن کاملAn empirical investigation of factors influencing data quality improvement success
While some research has been done to identify the dimensions of data quality and to develop methodologies of improving particular aspects of data quality, the fundamental questions of these methodologies remain vague. This paper tries to fill this gap by empirically analyzing the factors influencing the success of data quality improvements. Hereto, we develop a model for data quality improvemen...
متن کاملThe Effects of Service Failures and Recovery on Customer Loyalty in E- Services: An Empirical Investigation
Structured Abstract Purpose: Despite having been widely studied in traditional (bricks-and-mortar) services, the effect of service failures and recovery on customer loyalty has received only limited attention in the context of e-services. Taking the default stance that theory from traditional services will find replication in e-services, this study sets out to empirically test the following set...
متن کاملExploring Factors Influencing Customer Loyalty: An Empirical Study on Malaysian Hypermarkets Perspective
Aims: The main purpose of this paper is to examine the factors that influencing consumers’ loyalty in Malaysian hypermarkets context. Study Design: A total of 292 respondents were selected randomly who purchased products from hypermarkets. Data were examined using descriptive frequency, correlations, principal component and exploratory factor analysis (EFA), confirmatory factor analysis (CFA), ...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Management Science Letters
سال: 2013
ISSN: 1923-9335,1923-9343
DOI: 10.5267/j.msl.2013.05.037